Privacy Policy

Purpose

This Privacy Policy outlines how FocalPoint Holdings ("we," "us," "our") manages the collection, use, and disclosure of personal data on the promptlybyfph.com website (referred to as the “Service”). By using the Service, you agree to the practices described in this policy.We use your data to provide and enhance our Service. Unless otherwise defined, terms in this Privacy Policy have the same meaning as in our Terms and Conditions at focalpointholdings.com.

Definitions

• Service: The promptlybyfph.com website operated by FocalPoint Holdings.
• Personal Data: Information about a living individual that can be used to identify them, such as name, email, or address.
• Cookies: Small files stored on your device to track activity and improve user experience.
• Data Controller: The entity that determines the purposes and means of processing Personal Data (we act as the Data Controller).
• Data Processor (or Service Provider): An individual or organization processing data on behalf of the Data Controller.
• Data Subject: Any individual using our Service whose Personal Data is collected.

Information Collection and Use

Types of Data Collected

Personal Data

We may collect the following information:

• Name and contact information (e.g., email, phone, address).
  
• Usage Data and Cookies.

We may use this data for communications, such as newsletters or marketing, which you can opt out of via unsubscribe links or by contacting us.

Usage Data

Includes information like:

• IP address, browser type, pages visited, and time spent on pages.

Tracking and Cookies Data

Examples of Cookies:

• Session Cookies: For operating the Service.
• Preference Cookies: To remember user settings.
• Security Cookies: To ensure data security.

Use of Data

We use collected data to:

• Provide and maintain our Service.
• Notify you of Service changes.
• Enable interactive features.
• Offer customer support.
• Gather insights to improve the Service.
• Monitor Service usage.
• Send marketing information (with an opt-out option).

California Privacy Statement

Under the California Consumer Privacy Act (CCPA):

• Disclosures: We have collected and disclosed categories of Personal Information as described above for business purposes.
• Your Rights: California residents may:
• Request details about data collected, shared, or disclosed.
• Request data deletion (subject to legal exceptions).
• Exercise rights without discrimination.

To exercise your rights, contact us at techsupport@focalpointholdings.com.

Data Protection Under GDPR (EEA Residents)

Legal Basis

We process Personal Data to:

• Fulfill contracts.
• Gain your consent.
• Pursue legitimate interests.
• Comply with legal obligations.

Your Rights

EEA residents may:

• Access or delete Personal Data.
• Correct inaccuracies.
• Object to or restrict processing.
• Request data portability.
• Withdraw consent at any time.

Contact us for assistance with these rights.

Data Retention and Security

• Retention: We keep Personal Data only as necessary for stated purposes or legal requirements.
• Security: We implement safeguards but cannot guarantee 100% security.r consent.

Disclosure of Data

Legal Obligations

We may disclose Personal Data to comply with laws or respond to requests from authorities.

Protection of Rights

Data may also be disclosed to defend legal rights or investigate potential violations.

Children’s Privacy

Our Service does not knowingly collect data from children under 13. If we discover such data has been collected, it will be deleted.

Do Not Track (DNT)

We do not support DNT signals. Adjust DNT settings via your browser preferences.

Service Providers

Third-party Service Providers may process data on our behalf. They are bound by confidentiality agreements.

Changes to This Policy

We may update this Privacy Policy. Changes will be posted on this page, and significant updates will be communicated via email or Service notifications.